The Garden Waste service returns to your usual fortnightly collections from 1 November

SODC:

We’re pleased to announce that our garden waste service is now returning to its normal fortnightly collections.

That means your next garden waste collection will take place on your usual collection day in the week commencing 1 November as scheduled in our normal annual waste collections calendar. If you don’t have a copy of the calendar, it’s available here.

Every time it’s recycling week you’ll be able to put your brown bin out when you put your green wheelie bin as normal.

As a bonus our annual extra-large autumn garden waste collections will be taking place as scheduled in the week commencing 1 November, so for that week only you can put out twice as much garden waste.

We’d like to apologise once again for the disruption to the service and to thank you for your patience and understanding. We have extended your subscription by three months to make up for the disruption.

Garden waste is an optional paid-for garden waste service. For £51.50 per year customers get their garden waste such as hedge clippings, grass cuttings, dead leaves etc collected regularly from their home using one of our brown wheeled bins. Garden waste is collected on the same day as your recycling. To check when this is please see waste calendar

If your bin was not emptied – please click here to report a missed bin collection

If your bin is broken or missing please contact the council’s contractor Biffa directly on 03000 610 610 or [email protected]

Account queries

Would you like to hear from us via email?

Please email [email protected] with your customer ID, confirming your name and address, and the email address you’d like us to use.

Moving house?

If the property you are moving to is within the district, please take your bin with you and let us know your new address using the contact details below so we can arrange collections at your new property.
If you are moving to a property outside the district, please let us know when so we can cancel your service. Please leave the bin at your old house when you move.

Other queries

Do you want to cancel your garden waste subscription?
Do you want to order an additional garden waste bin?
Do you have a question about your annual invoice?

For any of the queries above please email us at [email protected] with your name, address and customer ID.

Will you take extra garden waste if left next to the bin?

We will only collect waste inside the bin. However we do have Extra Garden Waste Weeks in the Spring and Autumn (more information and dates below) when we will collect extra garden waste (capacity of an extra 240 litre bin’s worth).

What can you put in the brown bin?

Grass
Leaves
Weeds
Flowers and plants
Hedge clippings
Branches (not more than 10cm thick)
Prunings and twigs
Windfall fruit
Hay / Straw / Sawdust (soiled animal bedding from non-meat eating animals only eg rabbits)
Vegetable waste from the garden only eg potato tops (not kitchen waste)

The waste must be put in loose – no liners or bags

What shouldn’t go in the bin?

Compost bags,
Plant pots
Garden tools
Soil and rubble
Turf
No weeds that need reporting to the Environment Agency , like Japanese knotweed and ragwort. For more information visit the Oxfordshire County Council website

If your bin contains anything it shouldn’t, we will leave a note on your bin explaining this and will empty it on your next scheduled garden waste collection if the items have been removed

Spring and Autumn Extra garden waste weeks

We collect the equivalent of one extra bin’s worth in one week in Spring and in Autumn. This year (2021) it will in the weeks beginning 17 May and 1 November. Boxes and bags are left at residents’ discretion and will not be replaced if missing or damaged.

Home Composting

For more information about home composting and purchasing a compost bin please visit Oxfordshire Recycles.

What happens to your garden waste

Your garden waste is recycled outside using a process called Open Windrows and the end product is sold to local farmers. We only accept garden waste in our brown bins. This means no packaging not even compostable packaging. As the process happens outdoors, packaging of any kind presents a litter issue.

Anyone who is not a garden waste customer can dispose of garden waste at one of Oxfordshire County Council’s Household Waste Recycling Centres. These sites are open but please check their website for opening times and any restrictions.