As a provider of life essential supplies, Thames Water work hard to ensure water never stops flowing but from time to time, things can go wrong. In these events, they try to deliver bottled water to people with water-dependent medical conditions (i.e. at-home dialysis) and to those with mobility issues, first of all. As key workers, they support the NHS, the councils, carers and charities in order meet the needs of their customers in vulnerable circumstances. You can benefit from their free priority services; get in touch by emailing [email protected] (or ask a friend to email for you and they can call you back). They would like to know that they can add that extra layer of support to help increase your feeling of well-being and independence at home knowing that they are there for you when you need them. If you have online access, you can find more about becoming a priority customer and register at thameswater.co.uk/extrasupport. If you have no internet access, we can register you over the phone (0800 009 3652 option 3) or send you a paper application form in the post with a free return envelope.
