Defaqto is a respected, data-driven financial services software provider; we pride ourselves on delivering robust, well supported tools and applications to our customers – which include some of the biggest names in the UK financial services industry.
We’re based in Haddenham (near Aylesbury in Buckinghamshire) and we’re a great place to work – just take a look at our Best Companies rating and Glassdoor reviews!
We’re currently looking to hire an additional Customer Support Consultant to join our Customer Success team, primarily supporting financial advisers in their use of Defaqto Engage.
You’ll take calls and emails from customers using our products and services, ensuring all software, data and training issues are recorded, investigated, resolved and communicated in a professional manner within agreed timelines.
You’ll need to have a great telephone manner and email writing skills, plus previous experience of telephone and email customer support, ideally within a business-to-business environment. You must also be passionate about providing excellent support to customers.
We’re looking for someone with a high attention to detail, who’s able to follow processes and perform tasks in a structured well thought-out manner. You’ll also need a high level of IT literacy and good problem solving skills.
We’ll obviously provide you with full training, but you must have the ability to learn new software applications quickly and explain them to others clearly. Previous experience in a software support role is highly desirable.
Ideally, you’ll have at least a basic understanding of the financial services industry. Any knowledge of pensions, investments and the financial advice process would be very useful, but as long as you’re keen to learn then we can teach you everything you need to know.
In return, we can offer an interesting and challenging role within a flexible and collaborative work environment, supporting a market leading software product.
The salary for this role is between £18,000 and £23,000 (dependent upon skills, knowledge and experience) and you’ll also benefit from all the great things about working for Defaqto. In particular, we have a commitment to employee wellbeing that includes:
- Working alongside expert colleagues
- Friendly, collaborative culture
- Flexible working environment
- 5 weeks’ holiday (plus the option to buy more)
- Generous pension scheme (with an employer contribution of up to 10%)
- Life, critical illness, private medical and dental insurances
- Employee Assistance Programme
- Contributions towards gym/sports club membership, plus lunchtime Pilates, Yoga and running clubs
- Social, sporting and charity support activities throughout the year
- Free parking, plus showers and a bike shelter to support cycling to work
- Free tea/coffee/squash/fruit in our kitchens
This role is based at our offices in Haddenham, near Aylesbury in Buckinghamshire.
We are within easy commuting distance of Thame, Aylesbury, High Wycombe, Tring, Bicester, Abingdon, Oxford etc.