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Customer Support Consultant

  • Full Time
  • Haddenham
  • This position has been filled

Website Defaqto

Defaqto is a respected, data-driven financial services software provider; we pride ourselves on delivering robust, well supported tools and applications to our customers – which include some of the biggest names in the UK financial services industry.

We’re based in Haddenham (near Aylesbury in Buckinghamshire) and we’re a great place to work – just take a look at our Best Companies rating and Glassdoor reviews!

We’re currently looking to hire an additional Customer Support Consultant to join our Customer Success team, primarily supporting financial advisers in their use of Defaqto Engage.

You’ll take calls and emails from customers using our products and services, ensuring all software, data and training issues are recorded, investigated, resolved and communicated in a professional manner within agreed timelines.

You’ll need to have a great telephone manner and email writing skills, plus previous experience of telephone and email customer support, ideally within a business-to-business environment. You must also be passionate about providing excellent support to customers.

We’re looking for someone with a high attention to detail, who’s able to follow processes and perform tasks in a structured well thought-out manner. You’ll also need a high level of IT literacy and good problem solving skills.

We’ll obviously provide you with full training, but you must have the ability to learn new software applications quickly and explain them to others clearly. Previous experience in a software support role is highly desirable.

Ideally, you’ll have at least a basic understanding of the financial services industry. Any knowledge of pensions, investments and the financial advice process would be very useful, but as long as you’re keen to learn then we can teach you everything you need to know.

In return, we can offer an interesting and challenging role within a flexible and collaborative work environment, supporting a market leading software product.

The salary for this role is between £18,000 and £23,000 (dependent upon skills, knowledge and experience) and you’ll also benefit from all the great things about working for Defaqto. In particular, we have a commitment to employee wellbeing that includes:

  • Working alongside expert colleagues
  • Friendly, collaborative culture
  • Flexible working environment
  • 5 weeks’ holiday (plus the option to buy more)
  • Generous pension scheme (with an employer contribution of up to 10%)
  • Life, critical illness, private medical and dental insurances
  • Employee Assistance Programme
  • Contributions towards gym/sports club membership, plus lunchtime Pilates, Yoga and running clubs
  • Social, sporting and charity support activities throughout the year
  • Free parking, plus showers and a bike shelter to support cycling to work
  • Free tea/coffee/squash/fruit in our kitchens

This role is based at our offices in Haddenham, near Aylesbury in Buckinghamshire.

We are within easy commuting distance of Thame, Aylesbury, High Wycombe, Tring, Bicester, Abingdon, Oxford etc.

Upcoming Events

Aug
23
Fri
9:30 am Lee Caulfield Pilates Workouts @ Pine Lodge, Little Milton, OX44 7PZ
Lee Caulfield Pilates Workouts @ Pine Lodge, Little Milton, OX44 7PZ
Aug 23 @ 9:30 am – 10:30 am
Lee Caulfield Pilates Workouts @ Pine Lodge, Little Milton, OX44 7PZ
Lee has spent over 25 years in the sports and fitness industry. Working with a range of different age groups from young groups to the over 50’s, both in groups or 1-2-1 classes. Lee has worked in gyms, fitness centres both for the county council and privately owned. She has also worked with a large franchise group in the past, dealing with people’s fitness and nutrition. Helping people to achieve weight loss, toning, fitness and personal development. Having worked across a number of different exercise disciplines in the past, over the last 10 years her focus has moved to Pilates in order to develop core strength, toning for her clients.   Classes are mat based and tailored to individual needs. Each class has different ability…

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Aug
25
Sun
11:00 am Thame Skate Jam @ Thame Skate Park
Thame Skate Jam @ Thame Skate Park
Aug 25 @ 11:00 am – 5:00 pm
Thame Skate Jam @ Thame Skate Park
Thame Skatepark will be hosting a Skate Jam on Sunday 25th August between 11am and 5pm. Head down to enjoy a live DJ, food van, giveaways and competitions throughout the day – including best trick and best line! Skate, bmx, blade, scooter or spectate – everyone is welcome. Stay up to date via the Thame Skatepark Group on Facebook here
12:00 pm Towersey Fringe 2019 @ Towersey Playing Fields
Towersey Fringe 2019 @ Towersey Playing Fields
Aug 25 @ 12:00 pm – 11:59 am
Towersey Fringe 2019 @ Towersey Playing Fields
Beers, Bands & Comedy   Comedians: Mark Simmonds Andrew Lawrence Alice Brine Scott Capurro Otiz Canneloni Robert White Bands: Get Loose Kiera Gabrielle Paul E Dirty Bizzness Samara Chan Thank Frank The 2 Strokes
Aug
26
Mon
9:30 am Lee Caulfield Pilates Workouts @ Thame(Chinnor) Rugby Club, Kingsey Road, Thame, OX9 3JL
Lee Caulfield Pilates Workouts @ Thame(Chinnor) Rugby Club, Kingsey Road, Thame, OX9 3JL
Aug 26 @ 9:30 am – 10:30 am
Lee Caulfield Pilates Workouts @ Thame(Chinnor) Rugby Club, Kingsey Road, Thame, OX9 3JL
Lee has spent over 25 years in the sports and fitness industry. Working with a range of different age groups from young groups to the over 50’s, both in groups or 1-2-1 classes. Lee has worked in gyms, fitness centres both for the county council and privately owned. She has also worked with a large franchise group in the past, dealing with people’s fitness and nutrition. Helping people to achieve weight loss, toning, fitness and personal development. Having worked across a number of different exercise disciplines in the past, over the last 10 years her focus has moved to Pilates in order to develop core strength, toning for her clients. Classes are mat based and tailored to individual needs. Each class has different ability levels…

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11:00 am Lee Caulfield Paracise Class @ The New Thame Cricket Club
Lee Caulfield Paracise Class @ The New Thame Cricket Club
Aug 26 @ 11:00 am – 11:45 am
Lee Caulfield Paracise Class @ The New Thame Cricket Club
A New No Floor Exercise Class Lee has spent over 25 years in the sports and fitness industry. Working with a range of different age groups from young groups to the over 50’s, both in groups or 1-2-1 classes. Lee has worked in gyms, fitness centres both for the county council and privately owned. She has also worked with a large franchise group in the past, dealing with people’s fitness and nutrition. Helping people to achieve weight loss, toning, fitness and personal development. A brand new innovative exercise class designed to enhance and enrich your life. A gentle but effective workout that flows smoothly through movements designed to improve mobility, flexibility and balance. Paracise is proven to help combat a variety of different conditions. Paracise…

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